Privacy policy

This Privacy Policy describes how GSL FAB PTY LTD ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.gslfab.com.au (the “Site”), use our services, or otherwise communicate with us (collectively, the “Services”).

For the purpose of this Privacy Policy, “you” and “your” refers to the individual accessing or using our Services, whether as a customer, website visitor, or any other individual whose personal information we collect.

By accessing or using any of the Services, you acknowledge and agree to the terms set out in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use the Services.

1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When updates are made, we will revise the “Last updated” date and, where required by law, provide additional notice.

2. How We Collect and Use Your Personal Information

We collect personal information to provide, improve, and administer our Services. The information collected and how we use it depends on your interaction with our Site.

2.1 Information You Provide to Us Directly

We may collect the following personal information directly from you:

  • Contact Information: Name, address, phone number, and email.

  • Order Information: Billing and shipping addresses, payment confirmation, contact details.

  • Account Information: Username, password, security questions.

  • Shopping Activity: Items viewed, added to cart, or saved to wishlist.

  • Customer Support: Information you choose to share in communications with us.

Note: Some features of the Services may require you to provide certain information. If you choose not to provide it, you may be unable to access specific features.

2.2 Information We Collect Automatically (Cookies & Usage Data)

We collect information about your interaction with our Services using cookies, pixels, and similar technologies. This may include:

  • IP address, device type, browser type

  • Access time and duration

  • Pages visited and activity on our Site

  • Referral source (how you found our Site)

For more on cookies, see the “Cookies” section below.

2.3 Information from Third Parties

We may also collect information from third parties, such as:

  • Service providers, including Shopify, that support our platform and functionality.

  • Payment processors, to process orders and verify transactions.

  • Marketing and advertising partners, who may use tracking technologies to measure engagement.

This information is handled in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party data or their privacy practices. Please refer to their respective privacy policies.

3. How We Use Your Personal Information

Your personal information may be used for the following purposes:

Providing Our Products & Services

  • Process payments and fulfill orders

  • Send transactional notifications

  • Manage user accounts

  • Arrange shipping and returns

  • Enable product reviews and user interactions

Marketing & Advertising

  • Send marketing emails or SMS (where permitted)

  • Display personalised ads and offers

  • Improve and tailor advertising on our Site and third-party sites

Security & Fraud Prevention

  • Detect and investigate fraud or malicious activity

  • Secure your account and personal data

Note: You are responsible for keeping your login credentials secure. If you believe your account has been compromised, please contact us immediately.

Customer Communication & Support

  • Respond to inquiries and provide customer service

  • Improve the quality and functionality of our Services

4. Cookies

We use cookies and similar technologies to:

  • Remember user preferences

  • Enhance performance and user experience

  • Track analytics and engagement

  • Support marketing and advertising efforts

You can control cookie preferences through your browser settings. Disabling cookies may impact functionality or user experience.

For specific cookie information related to Shopify, visit:
https://www.shopify.com/legal/cookies

5. How We Disclose Personal Information

We may share your personal information in the following circumstances:

  • Vendors & Service Providers: For services such as payment processing, order fulfillment, data storage, analytics, and IT support.

  • Business & Marketing Partners: Including Shopify, to assist with targeted advertising or promotions.

  • With Your Consent: For example, when you use social media features or request a product be shipped.

  • Corporate Affiliates: Within our company group where applicable.

  • Legal & Regulatory Compliance: To comply with legal obligations or in response to lawful requests.

  • Business Transfers: Such as during a merger, acquisition, or bankruptcy proceeding.

The categories of personal information we may disclose include:

  • Basic identifiers (such as your name, contact details, and account or order information)

  • Commercial information (such as purchase history, shopping preferences, and customer support interactions)

  • Technical data (such as IP address, browser type, and usage data collected through cookies)

Disclosures are made only to trusted third parties who support our operations, including payment processors, delivery partners, analytics services, IT support, business partners like Shopify, and our internal teams or affiliates.

We do not sell your personal information, nor do we use sensitive personal data to infer characteristics about you.

All information shared is handled securely and in compliance with applicable privacy laws.

6. User-Generated Content

If you post a product review or other content publicly via our Services, this information may be visible to others. We do not control how third parties may use or share that information. Please avoid sharing sensitive or private information in public areas.

7. Third-Party Websites and Links

Our Site may contain links to external websites not operated by GSL FAB. These third-party sites are governed by their own privacy policies. We are not responsible for the content, practices, or privacy standards of these external sites.

8. Children’s Privacy

Our Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

9. Security & Data Retention

We implement reasonable security measures, but no system is entirely secure. Do not send sensitive information through unsecured channels.

We retain personal information only as long as necessary to:

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

10. Your Rights & Choices

Depending on your location, you may have rights under privacy laws that include:

  • Right to Access: Request access to personal information we hold about you.

  • Right to Delete: Request deletion of your personal information.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Portability: Request a copy or transfer of your data to another service provider (where applicable).

We may decline requests where permitted by law.

11. Complaints

If you have concerns or complaints about how we handle your personal data, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

12. International Users

Your information may be stored and processed in countries outside of your own, including the United States. When transferring data internationally, we rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses or equivalent legal safeguards.

13. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:

Email: admin@gslfab.com.au
Address: GSL FAB PTY LTD
5 Freighter Avenue,
Wilsonton QLD 4350,
Australia