Shipping policy

All orders for ready-to-ship goods are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All orders for fabricated goods are processed as soon as the goods have been fabricated within our workshop - generally these orders are processed within 4-6 weeks after receiving your order confirmation email. You will receive an email confirming fabrication is underway and another notification when your order has shipped. 

For fabricated products: 

Raw material delays may result in longer than usual processing times, we will endeavor to communicate with you as soon as we identify potential delays. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

In-store pickup

You can skip the shipping fees with free local pickup from 5 Freighter Avenue, Toowoomba, QLD 4350. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up. If your order contains ready-to-ship goods it will be ready within 1 to 3 business days.  If your order contains fabricated goods it will be ready within 4 to 6 weeks.  We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 8am - 5pm, Monday - Friday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at admin@gslfab.com.au with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We do not accept returns for a change of mind however all products fabricated by GSL Fab PTY LTD have an 11 year warranty guarantee you can view our comprehensive return policy here. 

In the event that your order arrives damaged in any way, please email us as soon as possible at admin@gslfab.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at admin@gslfab.com.au